Electronic administration
All public organizations should have an electronic administration implementation plan for legal compliance, considering aspects such as electronic file and record management, telematic relationship, system integration and data management and interoperability, and task automatization. AGTIC Consulting helps you define an action plan to implement electronic administration with continuous advice, and we offer you an audit service to verify that all the services of your organization comply with current regulations.
Definition of a roadmap
To help you in the process of digital transformation, we carry out a diagnosis of the current situation of your organization, defining the strategic digitalization goals and planning a roadmap in which we identify all the necessary actions to be carried out in the regulatory, organizational, technological and document management scopes, as well as the relationship with citizens and customers.
Retainer counseling
We guide and accompany you constantly in the digital transformation. We have a team of experts with extensive experience who will advise you continuously throughout the change process. More than 140 satisfied customers endorse us.
Project management office
If you need a more intense continuous advice, we integrate in your organization through a Project Management Office to coordinate the process of digital transformation and accompany you in the execution of some of the actions foreseen in the roadmap, such as the elaboration of regulations and policies, the deployment of Electronic Document Management Models and the definition of change management plans or training programs.
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Electronic document with legal validity
Electronic documents have a growing presence in the management of any organization. That is the reason why it is essential that these are fully valid for all purposes and that their accessibility is ensured in the short and long term. At AGTIC Consulting we offer you the guidance of a team of experts that will help you define the Electronic Document Management Model adapted to the needs of your organization and will support you in the coordination, the impulse, and the audit of the necessary actions.
Electronic document management policy, model and tools
Having a strategy that ensures the correct and effective management of documents is key for any organization. We help you develop a reference framework for document, adapted to your needs and your resources, consisting of an Electronic Document Management Policy, an Electronic Document Management Model and the corresponding archival instruments based on the main international standards such as ISO 15489 or ISO 30300. We support you in the definition of strategic lines and the deployment of policies and technical instructions so that your organization can carry out a proper electronic documents management.
Electronic Identification and Signature Policy
Electronic certificates, biometric signatures, login credentials, one-time passwords... With the implementation of the electronic document, it is essential to manage its authenticity. At AGTIC Consulting we help you develop your Identification and Electronic Signature Policy governing the use of those electronic signature technologies with legal validity that best suit your organization.
Electronic Document Master Plan
In a project for the implementation of electronic records and files, it is essential to plan the actions to be carried out for its correct deployment. We help you develop a Master Plan through a roadmap that allows you to achieve your goals efficiently with guarantees. In this way, from the moment the project starts, you will already know which path you will have to follow, what resources it will require, how long it will take to develop and, above all, what its economic cost will be.
Continuous Consulting for the Implementation of the Unified Electronic Archive
We know that implementing an electronic document management system is a complex process. That is why we offer you continuous support to solve all your doubts, supervise the implementation tasks and advise you on the best alternatives and solutions for your organization. We offer you a Project Management Office to lead the project or a more punctual advice model. You choose the modality that best suits the needs of your organization.
Audit of electronic document management systems
The implementation of an electronic document management system is a progressive process that must be constantly reviewed. To ensure its effectiveness, compliance, and continuous improvement, we have developed our own audit methodologies that we have applied to various public administrations. We'll study your case carefully and assess which compliance framework is best suited to audit your organization's system.
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Process Engineering
Any digital transformation involves modifying the usual procedures. At AGTIC Consulting, we offer specialized services in the identification and review of procedures to achieve their improvement and simplification through the use of telematics, electronic documents, and task automation.
Process modelling, improvement and simplification
We help you define your own guidelines for process analysis, review and reengineering, according to the particularities of your organization and its information systems. We use process reengineering techniques to achieve their improvement, simplification, and automation, focusing on the requirements of each procedure and applying a management model based on the electronic document and telematic relationships.
Catalogue of services and procedures
A Catalogue of Services and Procedures is essential for your customers or users to know what is offered to them and how. Therefore, at AGTIC Consulting we help you define and elaborate your own Catalogue from a polyhedral viewpoint that allows you to group, in a single element, all the information of the procedure and that, in addition, serves both external users and the internal staff. This Catalogue will also allow you to configure the information systems used for the processing of services and comply with standardization requirements, such as the SIA Catalogue for the Spanish Public Administration.
Technical Office of Process Engineering
The improvement and simplification of procedures based on electronic documents becomes a progressive process to achieve their optimization in accordance with the applicable regulations and the availability of resources at any time. AGTIC Consulting offers a Project Management Office service to be able to offer you an intensive service of reengineering your processes and their implementation on the information systems of your organization.
Mystery citizen for electronic services
AGTIC Consulting offers you a service focused on the continuous improvement of electronic procedures, focusing on users and their expectations. How? We simulate being real users of a service to identify dysfunctions in its provision from a technical, legal, and organizational perspective. In this way, we can identify all the shortcomings and suggest improvements.
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Regulatory Compliance
At AGTIC Consulting, we are specialists in the regulations applicable to information technologies and provide support in the related adaptation and auditing process to ensure maximum regulatory compliance of your organization's telematic systems.
Data Protection Officer (DPO)
At AGTIC Consulting we offer you the service regarding the figure of the Data Protection Officer to execute the functions that the regulations attribute to it, such as informing and advising the users who carry out the processing of data, supervising compliance with the legislation on the matter or cooperating with the corresponding Data Protection Agency. We also take care of promoting the necessary compliance tasks, such as the elaboration of informative clauses or the elaboration of risk analysis and impact assessments on the processing of personal data (DPIA) of your organization.
Adequacy and audit of privacy regulations
We are privacy specialists. Therefore, we offer you services for adaptation and audit of the privacy regulations of your organization so that you have detailed action plans in this area and the rest of the elements necessary for compliance.
Electronic voting audit
We have developed a specific audit methodology for electronic voting that covers the verification of regulatory, procedural, and technological aspects, identifying and evaluating the risks and advising the Electoral Board and the promoting bodies in order to offer maximum security and reliability to all participants.
External Management of Reporting Channels
Since 2023, medium and large organizations, public or private, are required to establish reporting channel for receiving anonymous information on breaches. Following up on these reports, classifying them, determining their credibility, and taking the appropriate corrective and preventive measures, requires multidisciplinary knowledge, which involves not only legal aspects, but also technological, organizational and privacy aspects. AGTIC Consulting has developed its own methodology to handle breach reports appropriately and with the outmost privacy guarantee, and offers a team of consultants specialized in this issues.
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Artificial intelligence and data governance
Artificial intelligence (AI) is transforming the way organizations operate, optimize processes and offer services. To make the most of it, it is essential to have a strategic plan that includes the responsible use of AI in all its aspects: regulatory compliance, ethical use of AI, improvement of the organization procedures (expansion of the scope of application of Automated Administrative Action), the technology used (algorithms, training, ...) and the data funds with which it is based, without forgetting the training of the people who use or will use it. From AGTIC Consulting we offer continuous advice and our experience and knowledge to define roadmaps and a legal framework that adapts to the needs of each client.
AI Roadmap
To integrate AI effectively, we carry out an analysis of the current situation of your organization (data, processes, documents, current uses, regulations, ...). From here, we define the strategic objectives to achieve this responsible and efficient use of AI and we elaborate a roadmap that includes all the necessary actions in the different areas of the organization involved, as well as a calendar and the resources to be allocated and the tools to be used.
Regulation of the use of the IA
The implementation of the IA requires to guarantee an ethic use, certain and conformal at the valid legislation. Since AGTIC Consulting elaborate guides, protocols and rule that regulate the use and the control of the IA at your organisation, assuring the fulfillment of the European and state legislation and concurrently permit to make transparent his use at your customers, administered, etc.
Advice continued at IA
We accompany you during all the process, offering you a constant support and customised. Our squad of experts will aid you at identifying the best technological solutions, will guarantee that the implementations conform with the ethic and legal standards, and will work you with you in order that the tools that are necessary take advantage of at the maximum the potential of the IA.
Model of governance of the data
At AGTIC Consulting we accompany you in your transformation process towards a Data Driven model. To do this, we offer you a technical advice service specialized in the definition and implementation of a data governance model, appropriate to the needs and characteristics of your organization.
AI training
We design and provide specialized training in artificial intelligence, oriented to responsible, efficient use and aligned with the applicable regulatory framework. It integrates conceptual foundations, appropriate use criteria and practical applications. We combine theoretical content with practical workshops adapted to the reality of each organization, with emphasis on quality, human supervision, risk management and improvement of efficiency, contributing to greater productivity.
Use of AI in the processing of administrative procedures
We analyze different administrative procedures to identify tasks that can be executed with the assistance of artificial intelligence, generating immediate value (writing reports, data analytics of the contents of the file, ...). We define viable use cases and design AI agents that can be integrated into the administrative circuit with clear criteria for supervision, transparency, and regulatory compliance, ensuring a responsible and audited application of AI.
Governance and deployment of AI solutions
We provide support during the development and deployment of artificial intelligence solutions from a strategic, organizational, legal, and methodological perspective. We ensure that the solutions comply with applicable regulations and good practices, incorporating principles of ethics, explainability, and privacy, as well as mechanisms to guarantee non-discrimination, the protection of fundamental rights, and the mitigation of biases.
Audit of AI solutions
We evaluate artificial intelligence tools and systems to verify their quality, transparency, traceability, and regulatory compliance, while also integrating the ethical and organizational aspects necessary to guarantee their alignment with the values and strategic objectives of the organization. We make recommendations so that the solution is reliable, responsible, and generates trust, minimizing risks.
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Complementary services
We offer you a set of services to help you manage your digital transformation projects common to all technical aspects, such as the contracting of services or communication and training.
Electronic invoice audit
The regulations on electronic invoicing require the Finance Controller to audit its accounting record of electronic invoices to ensure legal compliance and the proper performance of the system. AGTIC Consulting has collaborated with several local administrations in the design of an audit scheme that complies with this obligation and detects opportunities for improvement in finance management.
Transparency audit
We are aware of the importance that transparency has acquired in public administrations in recent years. Therefore, at AGTIC Consulting we have developed our own methodology to verify that the information published on the Internet and the quality of the ancillary services offered to citizens comply with the transparency laws in force.
Public procurement specifications
We advise you in the drafting of the technical documentation necessary for the public procurement of products and services, guaranteeing compliance with European Directives and local laws on public procurement, profiting of the tools it provides to ensure the selection of the best supplier. We know the market of solutions for digital transformation, and we help you define the one that best suits your organization.
Internal communication and change management
Addressing the human aspect of digital transformation is essential to ensure the success of a change project. At AGTIC Consulting we help you plan an internal communication and change management strategy that involves people so that they feel reflected in the work plan.
Specialized training
Digital transformation requires staff training so that changes can be applied with confidence and security. We understand that this is not an easy task. That’s why we provide the services of our team, which includes trainers with extensive teaching experience who will design a customized training plan for you. We apply methodologies focused on student participation, knowledge retention, and effective application—covering areas related to document management, electronic administration, and AI governance and usage.
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